FAQ

When Will My Order Ship?

Orders are usually processed and shipped within 3 working days of purchase.

How Long Does Shipping Take?

Shipping times vary as we ship worldwide from different fulfillment centers based on your location. The average shipping time is 7 to 20 working days. Your tracking number will be updated 3-7 days after your order has been shipped.

How Do I Cancel an Order?

We can only cancel orders within the first 12 hours after they are placed. After this period, the order has likely been processed and is preparing for shipment or has already been shipped. Once this happens, it’s beyond our control. We apologize for any inconvenience, but we pride ourselves on prompt service, including fast order fulfillment.

What Is Your Return Policy?

If there’s an issue with your order (defective product, incorrect order, damaged order, etc.), please contact us within 7 days of receiving your order. We will review your case and, if approved, send a replacement. Please do not return anything before we review the case. Our customer service team will review the request and provide further instructions. iTrendGear reserves the right to deny any return request.

You will be responsible for paying the shipping costs for returning your item. Original shipping charges are non-refundable.

Cosmetics, lingerie, and underwear/shapewear are final sale for hygienic reasons.

What Methods of Payment Do You Accept?

We accept PayPal, Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-Check (using your regular bank account).

Need additional help? You can contact us at:

Email: support@lunariny.com